Airbnb Guest Questions: 15 Things Guests Want to Know

• Be My Guest Team
guest-questions hosting-tips airbnb-communication check-in welcome-guide

Airbnb guest questions repeat because guests need the same basics in every stay: how to enter, where to park, what’s different about your place, and how to leave without stress.

This list gives you 15 things guests wish you’d tell them, organized so you can drop them into a guide or pre‑arrival message. The goal: fewer messages, smoother check‑ins, better reviews.

A guest guide open on a phone beside a welcome note

How we chose these 15 items

This checklist focuses on the questions that show up repeatedly across the guest journey:

  • Arrival friction (parking, entry, backup access).
  • First-night basics (WiFi, climate control, appliances, supplies).
  • Rules and logistics (quiet hours, trash, checkout steps).
  • Safety essentials (emergency info and smoke alarm expectations).

The goal is not “more information.” It’s the right information, in the right order, in a format guests can scan.

Why guests keep asking the same questions

Two things make repeat questions inevitable:

  1. Timing: Airbnb shows check‑in details about 48 hours before arrival, so guests often ask before they can see them. See Where to find your check‑in instructions.

  2. Scanning behavior: People don’t read long instructions word‑for‑word—they scan. Long, buried info gets missed. See the Nielsen Norman Group’s research on web reading patterns.

Combine those, and guests ask the same questions unless the answers are clear, short, and easy to find.

The 15 things guests wish you’d tell them

Arrival + access (the first 10 minutes)

  1. Exact parking instructions

Don’t say “street parking.” Say: “Park on the right side, in the spot labeled #2.”

  1. How to get in (step‑by‑step)

A three‑step entry beats a paragraph. Add photos if possible.

  1. What to do if the lock fails

Give a backup option (call number, hidden key location, or alternate door).

  1. Where to put luggage if they arrive early

This lowers early‑check‑in stress even when you can’t accommodate it.

Comfort + basics (first night needs)

  1. WiFi details (network + password)

Make this visible in two places: a card in the home and your guide.

  1. Thermostat or HVAC tips

Guests don’t want to guess. Add a one‑line “how to” note.

  1. Hot water or quirky appliances

If the shower needs a trick, say so. Surprises hurt reviews.

  1. Where to find extra towels, linens, and trash bags

If they can’t find it, they’ll message you.

House rules + respect

  1. Quiet hours and neighbor reminders

Guests comply more when expectations are clear and friendly.

  1. Trash and recycling rules

Include pickup days, bin location, and what goes where.

  1. Smoking, pets, or party policy

State it clearly, even if it’s already in the listing.

Local guidance (what makes the stay feel easy)

  1. Nearest essentials

Grocery store, pharmacy, coffee shop, and late‑night option.

  1. Best “first meal” recommendation

Guests often arrive hungry. One reliable suggestion feels thoughtful.

Safety + emergencies

  1. Emergency info and safety devices

Provide emergency numbers, the address, and where to find first-aid. If you mention smoke alarms, follow safety guidance: alarms should be inside and outside sleeping areas and on every level. See the U.S. Fire Administration’s recommendations.

  1. Checkout steps (simple, 2–3 items)

The last 10 minutes shape the memory of the stay. Keep it easy.

A quick way to implement this in one afternoon

  1. Create a one‑page guide with the 15 items above.
  2. Turn the “arrival” section into your pre‑check‑in message.
  3. Put WiFi + lock steps on a visible card near the entry.

That’s enough to cut the majority of repeat questions.

Want a plug‑and‑play version?

A digital welcome guide keeps these details in one place and lets you update them in seconds. Start with Why Your Airbnb Guests Keep Asking the Same Questions or How to Share WiFi Password Airbnb: 7 Host Methods.

Conclusion

Airbnb guest questions don’t stop because you reply faster - they stop when guests can find answers instantly. If you cover the 15 items above (especially entry, parking, WiFi, and checkout) in a scannable guide, you’ll reduce repeat messages and make check-in feel effortless.

Key takeaways:

  • Guests ask the same questions because info arrives late and is hard to scan.
  • The first 10 minutes shape how the whole stay feels.
  • A simple, visible guide reduces messages and improves check-in clarity.

If you want to keep all of this in one place, build a digital welcome guide once and reuse it. Be My Guest makes it easy to keep answers organized and updated without rewriting messages.

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